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XLR8 NUTRITION™
TERMS AND CONDITIONS
Last updated: 14 September 2026
1. ABOUT THESE TERMS
These Terms and Conditions govern:
• Your use of www.xlr8nutrition.com
• Purchases of products from XLR8 NUTRITION™
• Purchases and use of XLR8 CLUB training services
• Single private training sessions
• Multi-session training packages
• Monthly recurring training plans
Please read these Terms and Conditions before placing an order or purchasing a training service.
By using our website, placing an order, purchasing a training service or participating in XLR8 CLUB training, you agree to these Terms and Conditions.
These Terms operate alongside our Privacy Policy, Cookie Policy and any specific information displayed with a product or service.
Nothing in these Terms affects your statutory consumer rights.
2. ABOUT US
The website, XLR8 NUTRITION™ and XLR8 CLUB are operated by:
XLR8 GROUP LTD
97A Hibernia Road
Hounslow
TW3 3RL
United Kingdom
Company number:
12279672
Telephone:
020 8577 1099
Email:
info@xlr8nutrition.com
Website:
www.xlr8nutrition.com
Our normal customer service hours are 10:00am to 5:00pm, Monday to Friday, excluding UK bank holidays.
3. USE OF OUR WEBSITE
You agree to use our website lawfully.
You must not:
• Use the website for fraudulent or unlawful purposes
• Impersonate another person or organisation
• Attempt to gain unauthorised access to our systems or accounts
• Introduce viruses, malware or other harmful technology
• Interfere with the operation or security of the website
• Upload unlawful, abusive, threatening or harmful material
• Infringe our intellectual property rights or those of another person
We reserve the right to restrict or suspend access where misuse, fraud or a security risk is reasonably suspected.
4. AGE REQUIREMENTS
You must be 18 years of age or older to enter into a contract with us in your own name.
Training for anyone under 18 requires consent from a parent or legal guardian.
Additional safeguarding requirements might apply to participants under 18.
5. CUSTOMER ACCOUNTS
Information supplied when creating an account must be accurate and current.
You are responsible for protecting your login details and password.
Contact us promptly if you believe your account has been accessed without permission.
We reserve the right to suspend an account where we reasonably suspect fraud, misuse or a security breach.
6. OUR PRODUCTS AND SERVICES
Our products and services include, where available:
• Sports nutrition products
• Supplements
• Vitamins and minerals
• Performance products
• Performance Coffee
• Fitness-related products
• Clothing and accessories
• Private boxing training
• Private kickboxing training
• Fitness and conditioning training
• Multi-session training packages
• Monthly private training plans
Products and services available through our website might change from time to time.
7. PRODUCT INFORMATION
We aim to keep product descriptions, ingredients, nutritional information, images, quantities and other information accurate.
Formulations, ingredients, packaging, branding and product appearance sometimes change.
Always read the physical product label, ingredient list, allergen information, directions and warnings before using or consuming a product.
Where physical packaging contains updated information, follow the information supplied with the product.
8. PRICES
Prices are displayed in pounds sterling unless stated otherwise.
The total price payable will be displayed before payment.
Taxes which we are legally required to charge will be dealt with according to applicable law.
We reserve the right to correct an obvious pricing or description error.
Where payment has already been taken and we cannot fulfil an order because of an obvious error, we will provide an appropriate refund.
9. PAYMENT
Payment normally needs to be completed before goods are dispatched or training services are provided.
Online payments might be processed through third-party payment providers, including Stripe.
In-person payments might be processed through Square or another approved payment provider.
Payment providers operate their own secure payment systems, terms and privacy policies.
All payments remain subject to successful authorisation.
10. ORDERS FOR PHYSICAL GOODS
Placing an order constitutes an offer to purchase the selected goods.
Please check your order carefully before confirming payment.
We normally send an electronic order confirmation.
For physical products, acceptance of your order normally occurs when the goods are dispatched unless we tell you otherwise.
We reserve the right to decline or cancel an order where:
• A product is unavailable
• Payment cannot be authorised
• An obvious pricing or description error has occurred
• Fraudulent or suspicious activity is identified
• A legal or regulatory restriction prevents fulfilment
• An eligibility requirement has not been met
Where we cancel an order after taking payment, we will provide the appropriate refund.
11. DELIVERY
Available delivery options, charges and estimated delivery times will be displayed during checkout where applicable.
You are responsible for supplying an accurate delivery address.
Contact us promptly if you notice an error.
Address changes are not always possible after an order enters the dispatch process.
Unless another delivery period has been agreed, goods will be delivered within the period required by applicable consumer law.
Where a courier requires attendance or a signature, you are responsible for making suitable arrangements.
If goods are returned following unsuccessful delivery attempts, reasonable additional delivery charges might apply before redelivery.
Where you expressly instruct a courier to leave an order in a nominated safe place, the consequences of those instructions will be determined according to applicable law.
12. DAMAGED, DEFECTIVE, INCORRECT OR MISSING GOODS
Contact us promptly if:
• Goods arrive damaged
• Goods appear defective
• You receive the wrong item
• Part of your order is missing
• Goods are not as described
Please provide your order number and reasonable evidence where requested.
Where required by law, we will offer an appropriate repair, replacement, refund or other remedy.
Your statutory rights remain unaffected.
13. ONLINE CANCELLATION RIGHTS FOR GOODS
Where statutory distance-selling cancellation rights apply, you normally have 14 days after receiving the goods to tell us you wish to cancel.
You then normally have a further 14 days to return the goods.
Where required by law, we will refund the standard delivery charge originally paid.
If you selected a more expensive delivery method, any refund of delivery charges is limited to the cost of our standard delivery option where permitted by law.
You are responsible for taking reasonable care of returned goods.
A deduction might be made where permitted by law if handling has reduced the value of the goods beyond what would reasonably be necessary to examine them.
14. ITEMS EXCLUDED FROM CHANGE-OF-MIND RETURNS
Statutory cancellation rights have exceptions.
Depending on the circumstances, these might include:
• Goods made to your specifications
• Clearly personalised goods
• Goods liable to deteriorate or expire rapidly
• Sealed goods which are unsuitable for return for health or hygiene reasons once unsealed, where the legal exemption applies
• Other goods excluded under applicable consumer legislation
These exclusions do not remove your legal rights where goods are faulty, unsafe, incorrectly supplied or not as described.
15. OPENED NUTRITION AND SUPPLEMENT PRODUCTS
For safety and hygiene reasons, opened or used nutrition products and supplements are normally not accepted for discretionary change-of-mind returns.
This does not affect statutory rights relating to faulty, unsafe, damaged, incorrect or misdescribed goods.
16. REFUNDS
Approved refunds will normally be returned to the original payment method.
Payment-provider and banking processing times vary.
Where only part of an order qualifies for a refund, the refund will relate to the relevant part of the order.
Refunds, delivery charges and return costs will be handled according to applicable consumer law.
17. PROMOTIONS, DISCOUNTS AND VOUCHERS
Promotional offers are subject to the conditions displayed with each offer.
Unless stated otherwise:
• Promotional codes have no cash value
• Promotional codes are not transferable
• Promotions remain subject to availability
• Codes must be entered at the appropriate stage of checkout
• Promotions cannot always be combined
• Minimum spending requirements might apply
• Some products or services might be excluded
We reserve the right to refuse fraudulent or abusive use of promotional offers.
18. FREE GIFTS AND BUNDLES
Where a free gift is supplied because an order meets stated qualifying conditions, the gift might need to be returned if the qualifying order is cancelled or returned, where permitted by law.
Refunds relating to bundles or promotional purchases will reflect the amount actually paid.
19. REWARDS AND REFERRALS
Where we operate a rewards or referral programme, the specific rules displayed with the programme apply.
Unless stated otherwise, reward points:
• Have no cash value
• Are not transferable
• Might have an expiry period
• Might be removed following refunds, cancellations, fraud or misuse
We reserve the right to amend or end promotional programmes subject to applicable consumer law.
20. SUPPLEMENTS AND HEALTH INFORMATION
Nutrition products and supplements should be used according to their labels and directions.
They should form part of an appropriate diet and lifestyle and should not be relied upon as a sole source of nutrition unless specifically designed for that purpose.
Stop using a product and seek appropriate medical advice if you experience an adverse reaction.
Seek advice from an appropriate healthcare professional before using supplements if you:
• Have an existing medical condition
• Take medication
• Are pregnant or breastfeeding
• Have known allergies
• Have concerns regarding suitability
Information provided through our website is general information and does not replace individual medical advice.
21. HEALTH CLAIMS DISCLAIMER
Our products and website information are not intended to diagnose, treat, cure or prevent disease.
Results associated with nutrition, supplementation, fitness or training vary between individuals.
Always follow the physical product label and obtain appropriate professional advice where necessary.
22. INTERNATIONAL PURCHASES
Food, supplement, ingredient, labelling and import rules differ between countries.
Customers purchasing products for delivery, import, resale or use outside the intended market are responsible for checking applicable local requirements.
Customs duties, import taxes and similar charges are the customer's responsibility unless expressly stated otherwise.
We do not represent that every product complies with the regulations of every country.
23. XLR8 CLUB PRIVATE TRAINING
XLR8 CLUB provides private one-to-one:
• Boxing training
• Kickboxing training
• Fitness training
• Physical conditioning
XLR8 CLUB private training advertised through our website is available in London only unless expressly agreed otherwise.
Training options include:
• Single private sessions
• Multi-session packages
• Monthly recurring training plans
Unless stated otherwise, each private training session lasts approximately 60 minutes.
24. BOOKING XLR8 CLUB TRAINING
Payment does not automatically reserve a particular training date, time or location.
After payment, you must contact XLR8 CLUB by WhatsApp or email to arrange your training.
The following will then be agreed:
• Training date
• Training time
• Training location
All bookings are subject to trainer and venue availability.
We reserve the right to decline a requested date, time or location and offer a reasonable alternative.
25. LONDON-ONLY TRAINING
Training services advertised through XLR8 CLUB are available in London only unless we have expressly agreed otherwise before purchase.
Do not purchase a training package expecting training outside London unless the arrangement has been agreed with us in writing.
26. SINGLE PRIVATE SESSIONS
A single private session provides one approximately 60-minute training session unless another duration is displayed before purchase.
The session is intended for one participant unless another arrangement has been agreed.
27. FIVE-SESSION PACKAGE
Unless different terms are clearly displayed before purchase:
• The package contains five private sessions
• Each session lasts approximately 60 minutes
• The package is intended for one person
• The package should be used within 3 months from the purchase date
We will consider reasonable extensions in exceptional circumstances.
28. TEN-SESSION PACKAGE
Unless different terms are clearly displayed before purchase:
• The package contains ten private sessions
• Each session lasts approximately 60 minutes
• The package is intended for one person
• The package should be used within 6 months from the purchase date
We will consider reasonable extensions in exceptional circumstances.
29. TRANSFER OF TRAINING PACKAGES
Training packages are personal to the participant for whom they were purchased.
They must not be transferred, resold or shared without our prior agreement.
Each completed session, missed session validly treated as used under these Terms, or otherwise used session will be deducted from the remaining package balance.
30. MONTHLY PRIVATE TRAINING
Where our website describes a training plan as monthly, the plan renews at the stated monthly price until cancelled.
Unless otherwise stated before purchase:
• Monthly Private Training includes 4 private sessions per billing month
• Premium Private Training includes 8 private sessions per billing month
Each session lasts approximately 60 minutes unless otherwise stated.
Payment will be collected automatically using the payment method selected at checkout.
31. UNUSED MONTHLY SESSIONS
Sessions included in a monthly plan should normally be used during the relevant billing month.
Unused sessions do not automatically roll over into the next billing month unless we expressly agree otherwise.
Where a session cannot take place because XLR8 CLUB cancels it, the session will not be lost and an alternative arrangement will be offered.
We will consider reasonable extensions or rollover arrangements in exceptional circumstances.
32. CANCELLING A MONTHLY TRAINING PLAN
Monthly training plans operate on a rolling basis with no minimum term unless a minimum term is clearly stated before purchase.
You are entitled to stop future recurring payments by cancelling your plan before the next billing date.
You can request cancellation by emailing:
info@xlr8nutrition.com
You may also use any cancellation facility made available by our payment provider.
Cancellation stops future billing after the cancellation takes effect.
There is no separate cancellation charge for ending a rolling monthly plan.
Cancellation does not automatically create a refund for training already supplied or a billing period which has already properly begun, except where applicable consumer law provides otherwise.
Your statutory cancellation and refund rights remain unaffected.
33. ONLINE CANCELLATION RIGHTS FOR TRAINING SERVICES
Where statutory cancellation rights apply to a training service purchased online, you normally have 14 days from the day after the service contract is entered into to cancel.
You do not need to provide a reason where a statutory cancellation right applies.
If you expressly ask us to begin providing your service during the cancellation period, you request early performance of the service.
Where permitted by law, if you validly cancel after part of the service has already been provided following such a request, you might need to pay a proportionate amount for the service supplied before cancellation.
Where a service has been fully performed during the cancellation period following the required express request and acknowledgement, the statutory cancellation right might end according to applicable law.
Certain contracts relating to leisure activities provided for a specific date or period are subject to statutory exceptions.
Nothing in these Terms removes any cancellation right which applies to your particular purchase.
34. CANCELLING OR RESCHEDULING A TRAINING APPOINTMENT
If you need to cancel or rearrange an agreed training appointment, contact XLR8 CLUB as soon as possible by WhatsApp or email.
If you provide at least 24 hours' notice, the session will normally be moved to another available date without losing the session.
Where less than 24 hours' notice is provided, we reserve the right to treat the session as used.
If you fail to attend an agreed session without notice, we reserve the right to treat the session as used.
Exceptional circumstances will be considered fairly.
35. CANCELLATIONS BY XLR8 CLUB
If XLR8 CLUB needs to cancel an appointment, the affected session will not be lost.
We will offer:
• A replacement appointment
• Another appropriate remedy where a replacement cannot reasonably be provided
Where we are unable to provide a paid service, applicable refund and consumer rights remain unaffected.
36. LATE ARRIVAL
Please arrive at the agreed time.
If you arrive late, the session will normally finish at the originally scheduled finishing time so later bookings are not affected.
Where a significant delay is caused by XLR8 CLUB, reasonable additional training time or another appropriate arrangement will be offered.
37. TRAINING LOCATIONS
The training location will be agreed between you and XLR8 CLUB.
Training might take place at a gym, studio, sports facility, outdoor location or another agreed location.
You must comply with reasonable rules imposed by the venue.
Any separate venue or entry charge not included in your training price will be disclosed before the relevant booking is confirmed.
If an agreed venue becomes unavailable, we will seek to arrange a suitable alternative.
38. HEALTH AND FITNESS TO PARTICIPATE
Boxing, kickboxing and fitness training involve strenuous physical activity.
You are responsible for providing relevant health information and considering whether you are physically fit to participate.
Before training, tell your trainer about any relevant:
• Injury
• Illness
• Medical condition
• Physical limitation
• Recent surgery
• Medication which affects safe participation
• Pregnancy
• Other health issue relevant to exercise
Seek appropriate medical advice before participating if you have concerns about your ability to train safely.
39. DURING TRAINING
You must follow reasonable safety instructions given by the trainer.
You should use equipment only as instructed and wear suitable clothing and protective equipment where appropriate.
Tell your trainer immediately and stop training where appropriate if you experience:
• Pain
• Dizziness
• Breathing difficulty
• Feeling faint
• Unusual discomfort
• Loss of coordination
• Illness
• Another symptom which makes continuing unsafe
40. ACKNOWLEDGEMENT OF RISK
Boxing, kickboxing, fitness training and physical exercise involve inherent physical risks.
These risks include:
• Physical exertion
• Contact and impact
• Punching and kicking movements
• Pad work
• Falls
• Loss of balance
• Bruising
• Muscle strains
• Sprains
• Joint injuries
• Other injuries associated with exercise and combat sports
By choosing to participate, you acknowledge the ordinary and inherent risks associated with the activity.
You agree to participate responsibly and follow reasonable safety instructions.
41. CONTACT AND SPARRING
Contact levels will be appropriate to the agreed training activity, the participant's experience and the trainer's assessment.
Sparring or higher-contact training will only take place where the trainer considers it appropriate.
The trainer has the right to refuse, reduce or stop contact training where continuing would create an unreasonable safety risk.
Appropriate protective equipment should be used where required.
42. XLR8 CLUB LIABILITY
XLR8 CLUB will provide training services with reasonable care and skill.
To the fullest extent permitted by law, XLR8 CLUB will not be responsible for injury, loss or damage arising solely from:
• The ordinary inherent risks of boxing, kickboxing or physical exercise
• Failure to follow reasonable safety instructions
• Deliberate, reckless or unsafe conduct by a participant
• Failure to disclose relevant medical conditions, injuries or physical limitations
• Misuse of training equipment contrary to instructions
• Circumstances outside our reasonable control
Nothing in these Terms excludes or restricts liability for death or personal injury resulting from negligence.
Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation or any other liability which cannot lawfully be excluded or restricted.
Nothing in these Terms removes your statutory consumer rights.
43. NO GUARANTEE OF TRAINING RESULTS
Individual results differ.
Results depend on factors including:
• Attendance
• Effort
• Fitness level
• Training consistency
• Nutrition
• Lifestyle
• Health
• Recovery
We do not guarantee a particular amount of weight loss, muscle gain, fitness improvement, skill development or sporting performance.
44. PERSONAL BELONGINGS
You remain responsible for your personal belongings during training.
Avoid bringing unnecessary valuables.
We are not responsible for loss, theft or damage to belongings except where liability arises under applicable law.
45. PARTICIPANT CONDUCT
Participants must behave respectfully and safely.
We reserve the right to stop or refuse a session where a participant:
• Acts aggressively or abusively
• Threatens another person
• Creates an unreasonable safety risk
• Deliberately ignores safety instructions
• Misuses equipment
• Appears medically unfit to continue safely
A trainer is entitled to stop, modify or refuse an activity where the trainer reasonably believes continuing would create an unacceptable safety risk.
46. PARTICIPANTS UNDER 18
Participants under 18 require consent from a parent or legal guardian.
The parent or guardian is responsible for providing relevant health and medical information.
Additional safeguarding and supervision arrangements might apply.
Depending on the participant's age and circumstances, a parent or guardian might be required to remain present.
47. MEDICAL EMERGENCIES
If an accident, injury or medical emergency occurs, XLR8 CLUB is entitled to contact emergency services or seek appropriate assistance where reasonably necessary.
Participants agree to cooperate with reasonable emergency and safety procedures.
48. PHOTOGRAPHY AND VIDEO
We will not publish identifiable photographs or videos of a participant for advertising or marketing without appropriate permission.
Where recording is proposed for coaching or technique analysis, its purpose should be explained.
Participants are entitled to decline non-essential photography or video recording.
49. PARTICIPANT DECLARATION
By participating in XLR8 CLUB training, you confirm that:
• Health information you provide is accurate to the best of your knowledge
• You understand boxing, kickboxing and exercise involve inherent physical risks
• You will disclose relevant injuries, medical conditions and physical limitations
• You will follow reasonable safety instructions
• You will inform the trainer if you feel unwell or unsafe
• You understand this declaration does not remove statutory rights or exclude liability which cannot legally be excluded
50. WEBSITE CONTENT
We aim to keep website information accurate and current.
Errors sometimes occur.
We reserve the right to correct errors and update information.
Website information does not constitute individual medical, legal, nutritional or financial advice unless expressly stated otherwise.
51. WEBSITE AVAILABILITY
We seek to maintain website availability but do not guarantee uninterrupted operation.
Availability might be affected by:
• Maintenance
• Technical faults
• Internet failures
• Payment-provider failures
• Security incidents
• Events outside our reasonable control
52. INTELLECTUAL PROPERTY
Website content, logos, branding, text, photographs, graphics, designs and product information are owned by XLR8 GROUP LTD or the relevant licensors unless stated otherwise.
They are protected by applicable intellectual property law.
You are permitted to access website content for lawful personal use.
You must not reproduce, modify, distribute, sell or commercially exploit protected content without appropriate permission.
53. THIRD-PARTY WEBSITES AND SERVICES
Our website might contain links to or use services supplied by third parties.
We do not control third-party websites.
Third parties operate under their own terms and privacy policies.
This includes payment processors, delivery providers and other service providers.
54. PERSONAL DATA
We process personal information according to our Privacy Policy and applicable data protection law.
Personal information might be processed for purposes including:
• Processing orders
• Taking payments
• Delivering products
• Arranging training
• Providing customer service
• Managing accounts
• Preventing fraud
• Meeting legal obligations
• Marketing where a lawful basis exists
Please refer to our Privacy Policy for full information.
55. MARKETING
Where you receive marketing communications from us, you are entitled to change your preferences.
Use the unsubscribe option provided in relevant communications or contact:
info@xlr8nutrition.com
56. EVENTS OUTSIDE OUR REASONABLE CONTROL
We are not responsible for failure or delay caused by events outside our reasonable control.
Examples include:
• Severe weather
• Fire or flood
• Natural disaster
• Public health emergencies
• War or civil disorder
• Government restrictions
• Transport disruption
• Telecommunications failure
• Internet or payment-network failure
• Industrial action
Where such an event affects a booking or order, we will seek a reasonable solution.
57. CHANGES TO PRODUCTS, SERVICES OR TRAINING
We reserve the right to make reasonable changes where necessary.
Where a significant change affects something already purchased, we will seek to provide an appropriate alternative, rearrangement or remedy where required.
58. CHANGES TO THESE TERMS
We might update these Terms and Conditions from time to time.
The latest version will be published on our website with the revision date.
Changes do not retrospectively remove rights already acquired under law or an existing contract.
Where an important change affects an ongoing service, we will provide appropriate information where required.
59. GENERAL LIABILITY
Nothing in these Terms excludes liability which cannot legally be excluded.
In particular, we do not exclude or restrict liability for:
• Death or personal injury caused by negligence
• Fraud
• Fraudulent misrepresentation
Consumer services will be supplied with reasonable care and skill.
Consumer statutory rights remain unaffected.
60. COMPLAINTS
If you have a complaint about a product, order, website service or XLR8 CLUB training service, contact us:
Email:
info@xlr8nutrition.com
Telephone:
020 8577 1099
Post:
XLR8 GROUP LTD
97 Hibernia Road
Hounslow
TW3 3RL
United Kingdom
Please provide enough information for us to identify your order or service and understand the problem.
61. GOVERNING LAW
These Terms and Conditions are governed by the laws of England and Wales.
Mandatory consumer rights relating to jurisdiction remain unaffected.
62. SEVERABILITY
If a court or competent authority determines that a provision of these Terms is invalid or unenforceable, the remaining provisions continue to apply.
63. NO WAIVER
If we do not immediately enforce a right under these Terms, this does not mean we have given up that right.
64. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Cookie Policy and any specific terms displayed before purchase, govern your relationship with us concerning the relevant purchase or service.
Nothing in this provision limits rights concerning fraud, misrepresentation or mandatory consumer law.
65. ACCEPTANCE
By using the website or purchasing products or services, you confirm that you agree to these Terms and Conditions.
By participating in XLR8 CLUB training, you also confirm that you understand the inherent risks associated with boxing, kickboxing and physical exercise and agree to follow reasonable safety instructions.
Acceptance of these Terms does not waive any statutory consumer right.
66. CONTACT DETAILS
XLR8 GROUP LTD
97A Hibernia Road
Hounslow
TW3 3RL
United Kingdom
Company number:
12279672
Telephone:
020 8577 1099
Email:
info@xlr8nutrition.com
Website:
www.xlr8nutrition.com
67. CANCELLING BY EMAIL
Where you have a statutory right to cancel, you may notify us by email at:
info@xlr8nutrition.com
Your message should clearly state that you wish to cancel and should include enough information for us to identify your order or service.
You do not have to use the model cancellation form below.
The model cancellation form is provided as an optional method of notifying us.
MODEL CANCELLATION FORM
Complete and return this form only if you wish to cancel a contract and you have a statutory right to cancel.
To:
XLR8 GROUP LTD
97A Hibernia Road
Hounslow
TW3 3RL
United Kingdom
Email:
info@xlr8nutrition.com
I hereby give notice that I cancel my contract for the following goods or services:
__________________________________________________
Ordered or purchased on:
__________________________________________________
Customer name:
__________________________________________________
Customer address:
__________________________________________________
Order or payment reference:
__________________________________________________
Customer signature, only if this form is submitted on paper:
__________________________________________________
Date:
__________________________________________________
