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Last updated: 14 September 2026
This Returns & Refunds Policy applies to purchases made from XLR8 Nutrition™ through www.xlr8nutrition.com.
Nothing in this policy affects your statutory consumer rights.
Where statutory cancellation rights apply, you normally have 14 days from the day you receive your goods to tell us you wish to cancel your order.
After notifying us, you normally have a further 14 days to return the goods.
You do not need to provide a reason for cancelling an eligible online purchase.
To request a return, contact:
Please include your name, order number and the item or items you wish to return.
You are entitled to inspect goods in the same way you reasonably would in a shop.
Where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, we reserve the right to make a lawful deduction to reflect any reduction in value.
Where possible, please return goods with their original packaging, labels and accessories.
Certain products are excluded from normal change-of-mind cancellation rights where the relevant legal exception applies.
These include:
• Goods made to your specifications or clearly personalised
• Goods liable to deteriorate or expire rapidly
• Sealed goods which are unsuitable for return for health protection or hygiene reasons once unsealed
• Sealed computer software, audio or video products once unsealed, where applicable
• Other goods excluded under applicable consumer law
These exclusions do not affect your rights where goods are faulty, damaged, unsafe, incorrectly supplied or not as described.
For health and hygiene reasons, opened or unsealed supplements, food products and nutrition products might not qualify for a change-of-mind return where the applicable legal exemption applies.
Unopened eligible products remain subject to the cancellation rights described above.
Your statutory rights relating to faulty, unsafe, damaged or misdescribed goods remain unaffected.
If your item is faulty, damaged, not as described or you receive the wrong item, contact us as soon as possible at:
Please include:
• Your order number
• A description of the problem
• Photographs where appropriate
Under the Consumer Rights Act 2015, consumers generally have a 30-day short-term right to reject goods which fail to meet the required standards. Other repair, replacement, price reduction or refund rights also apply depending on the circumstances.
Where goods are validly rejected because they are faulty, damaged, incorrect or not as described, XLR8 Nutrition™ will bear reasonable return costs as required by law.
Sale, promotional and discounted items have the same statutory consumer rights as full-price items.
A reduced price does not remove your rights where goods are faulty, misdescribed or where statutory online cancellation rights apply.
Once an eligible return is received, or where applicable once you provide evidence that the goods have been sent back, we will process the refund without undue delay and within the period required by law.
For eligible distance-sale cancellations, refunds are normally made within 14 days of receiving the returned goods or, where earlier, receiving evidence that the goods have been sent back.
Refunds will normally be made using the original payment method unless another method has been expressly agreed.
Where statutory cancellation rights apply, we will refund the standard delivery charge originally paid.
If you chose a more expensive delivery option, such as express delivery, we are only required to refund an amount equal to our standard delivery charge.
For a change-of-mind return, you are responsible for the cost of returning the goods where we informed you of this responsibility before purchase.
We recommend using a tracked postal service and retaining proof of postage.
If the goods are faulty, damaged, incorrect or not as described, we will bear reasonable return costs where required by law.
Where you receive an incorrect, faulty or damaged item, contact us before returning it.
Where appropriate, we will arrange a replacement or another remedy in accordance with your statutory rights.
For ordinary change-of-mind exchanges, availability is not guaranteed. A refund and new order might be required.
If we confirm that a refund has been processed but you have not received it:
Where a product is purchased using a third-party voucher or promotion, additional terms from the relevant third party might apply.
Those terms do not remove any statutory consumer rights.
Returns of physical goods are separate from XLR8 Club training cancellations.
For private boxing, kickboxing and fitness training, including single sessions, multi-session packages and monthly plans, please refer to the XLR8 Club sections of our Terms and Conditions.
Where statutory cancellation rights apply to a training service purchased online, those rights remain unaffected.
Please contact us before sending a return.
Unless we provide another return address, returns should be sent to:
XLR8 GROUP LTD
97A Hibernia Road
Hounslow
TW3 3RL
United Kingdom
Email:
info@xlr8nutrition.com
Telephone:
020 8577 1099
We might ask for reasonable proof of purchase before processing a return, refund, repair or replacement.
Proof might include:
• Order confirmation
• Receipt
• Payment record
• Other evidence showing the purchase was made from XLR8 Nutrition™
Nothing in this Returns & Refunds Policy affects your statutory consumer rights.
